Let Go of Worry and Say Hello to Card Controls!



The freedom to live life on your terms starts with having control over your cards. With custom card controls and alerts, you can do it all, from setting spending limits and curbing impulse purchases to instantly freezing misplaced cards. Get more out of life when you safely manage your finances from one convenient location. 
 

Control Your Cards:


Be Empowered

Set spending limits based on location, amount, merchant type, and transaction type.

Discover Convenience

Add your debit card to your digital wallet1 and tap to pay with your smart device at participating merchants. 

Experience Clarity

Track every transaction with merchant names, keep an eye on spending with a glance, and view locations, logos, and more.

Feel Secure

Report lost or stolen cards quickly, set alerts to receive instant notifications of card activity, and see spending details in real time. 

Here's How it Works:

  1. Sign into your CNB St. Louis Bank digital banking platform. 
  2. Select the "Services" drop-down in the left-hand menu and then select "Card Controls".
  3. Click on the card you would like to control to view all the preferences and alert options. 

Already a Card Valet App User?

Click here for important information about changes happening on January 14th.

Download our Mobile Banking App Today!

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1The process for adding your debit card to your digital wallet may vary depending on the platform. For Google Pay and Samsung Pay users, additional steps may be required. Please contact our team at (314) 645-0666 for further assistance. 





















Card Controls FAQs

Card controls let you control how, when, and where your debit card is used. You can enable/disable a debit card for use, restrict card usage to specific types of merchants and/or transaction types, set transaction limits and restrict card use to specific geographical regions - all from your desktop or mobile device.
Card controls are fully integrated directly into CNB St. Louis Bank online and mobile banking. Once you've logged in, select the "Services" drop down in the left hand menu and then select "Card Controls" to get started. 

This feature is available for personal debit cards only, and is coming soon for business debit card holders.
Yes you can! 

Here's how:
  • Go to Card Controls > Controls & Alerts
  • Choose the type of alert - location, merchant type, transaction type, or spend limits.
  • Toggle options on and off as needed, then click the Apply button
Yes you can!

Card controls are accessible inside our online banking either from your browser or from the CNB St. Louis Bank mobile app. 
If your card is lost or stolen, you can turn it off using card controls to prevent any unauthorized transactions. Note: recurring payments will not be stopped

To cancel the lost or stolen card or request a new one, you must still call us at (314) 645-0666.

Here's how:
  • Card controls > Manage Card > Report Lost or Stolen
  • Check lost or stolen and click next
  • Continue to disable your card
  • Contact us to have your card fully cancelled and request a new card
Letting the bank know you are travelling can be helpful as we monitor your account for fraudulent activity, such as card swipes outside of your usual location.

For security purposes, we do not accept travel alerts through card controls. Please contact us at (314) 645-0666 to let us know if you will be traveling.
Yes! You can add all your CNB St. Louis Bank debit cards that are attached to a personal checking account. Card controls for business debit cards will be available soon.
Yes! You can see your full debit card number, expiration date, and CVV in card controls.

For your protection, a secure access code will be sent to you at an email or phone number currently on file. Once you enter the code, the debit card information will be available to view for only 1 minute and 40 seconds. 
Yes. For each transaction, you'll be able to see the date, time, location, and merchant name and contact information. 

Yes. Card controls are accessible 24/7 inside your digital banking - in a browser or in the CNB St. Louis Bank mobile banking app. You can change your alerts, controls, notifications, etc. any time, day or night!

Key Information for Card Valet App Users

Get ready to manager your cards from inside CNB digital banking! As of January 14, 2025, all of the features you're used to and more will be available from inside our mobile banking app by going to Services > Card Controls. No need for a second app!

Features available include:
  • Real-time card transaction notifications
  • Enriched transaction details to clearly see where your purchases were made
  • Recurring payment visibility for subscriptions and cards on file with merchants
  • Controls and alerts for location, merchant type, and spending limit preferences
  • Card lost or stolen? Use the app to turn the card off immediately in card controls to prevent fraudulent transactions
  • Track spending by month, category, and more!
  1. If you haven't already, download the CNB Digital banking mobile app, set up an account and login!  
  2. Turn on automatic app updates on your phone so that you get the new features as soon as they are rolled out.
  3. Enable push notifications.
No. Beginning January 14th, the Card Valet app will be unavailable and all of the features will instead be available in CNB Digital Banking  - both in your browser and through the mobile app.  Get our mobile app here!

We recommend loggin in to the mobile banking app after the transition to verify the controls and alerts you enabled in Card Valet are configured to your liking in the new in-app experience. 
After the update, be sure to log in to the mobile banking app and tap Services > Card Controls.  For users with Notifications previously enabled in the Card Valet app, this will ensure these features 
 
Cards and controls will carry over from the previous app to our mobile banking app. Please note: If you added a second card in your Card Valet app, that card may need to be re-added so you can see it; however, the controls will still be in effect. If you customized alerts, please review those settings in the new app.
 
Alerts will default to "on" for all users. Any custom alerts will need to be reconfigured.
Go to the notification settings on your mobile device to ensure that the CNB Digital Banking mobile app has "Allow Notifications" turned on.

If you are still having trouble, please contact us to troubleshoot. 
No. The Card Valet app has separate login credentials your digital banking login credentials, not your Card Valet login credentials.
Yes! As of January 14th, 2024, the Card Valet app will not longer function for personal debit cards and can be deleted. Enjoy all of the features you're used to in Card Valet conveniently through your CNB digital banking!
 
Business debit cards can still be managed in the Card Valet app. The new experience will be rolled out for business debit cards in the future.